Record a voucher redemption
Updated
The task "Voucher redemption to review" (Gutschein-Einlösung zu prüfen) concerns your voucher register or your credit ledger under Vouchers. Usually an order was paid partly with a gift card, and Rechnungskit does not know the exact amount redeemed. In the app the task appears as "Review task". The name "Voucher redemption to review" shows up in the task reminder by email.
- TriggerGift card share unclearorder paid partly by gift card
- You click"Record redemption"under Vouchers, amount from the shop
- You save"Record"the voucher balance goes down
- Then"Mark as done"recording does not close the task
What happened
When a multi-purpose voucher is redeemed, the open voucher balance in the register goes down. For that, Rechnungskit needs the exact amount that fell on the voucher. For Shopify, Rechnungskit queries the order's transactions right away. The task only appears if that fails or the share stays unclear.
Different texts can sit behind the task:
| Message | Meaning | What you do |
|---|---|---|
| "Gift card redemption unclear: order … was paid partly by gift card …" | The gift card share could not be determined. The same text appears when a refund onto a gift card is ambiguous. | Record the redemption (see below) |
| Same text, but the voucher balance under Vouchers is negative | The redemption is already recorded, but the sale of the voucher is missing from the register, for example because it was sold outside Rechnungskit. For WooCommerce this is the only reason for the task. | Record nothing, clear up the booking with your tax advisor |
| "Referral credit without a balance: …" | An order came with referral credit, but the credit ledger has no matching balance. | See Referral credit without a balance |
| "Credit history: … is not covered in the credit ledger." | A movement from your shop's credit history finds no balance in the credit ledger. | Check the customer's balance under Vouchers |
| "Credit reconciliation: for … customers the balance in the shop differs from the credit ledger." | Shop and credit ledger show different balances. | Check the list under Vouchers, credit from your own shop |
Why Rechnungskit stops here
Selling a multi-purpose voucher creates a liability that only dissolves when the voucher is redeemed. An estimated redemption amount would distort the balance in the register, and with it what your tax advisor books from it. So Rechnungskit does not estimate, it asks.
Rechnungskit does not yet create the DATEV booking that offsets a redemption. Your tax advisor books it, see Gift vouchers and credit.
How to resolve it
- In the shop, look up how much of the order named was paid by gift card.
- Open Vouchers and choose "Record redemption".
- Enter the amount, and if useful the "Voucher reference" (such as the code) and a note with the order number. Save with "Record". You cannot record more than the current voucher balance.
- Mark the task as done under Invoices in the "To review" tab with "Mark as done". Recording in the register does not close the task by itself.
On the dashboard, "Open" on the task takes you straight to Vouchers. In the "To review" tab, "Open" takes you to Orders.
When the task closes on its own
If your Shopify shop is connected with API access, Rechnungskit queries the transactions of open cases again during its regular syncs. If the gift card share can then be determined, Rechnungskit records the redemption itself and closes the task. If a redemption is already recorded for the order and the balance is not negative, the task closes too. Without this connection, recording it manually is the way.
The "Credit reconciliation" task closes as soon as shop and credit ledger agree again.
Referral credit without a balance
This variant appears when your shop sent an order with referral credit through the API (field creditRedemptions) and the credit ledger under Vouchers has no matching balance for the customer. Rechnungskit recognizes the customer by email address. The task only exists from the cut-over date from which Rechnungskit takes over your shop's credit bookings (see Taking over credit from your own shop).
The invoice is still correct: the credit share is shown on it as paid. Only the offsetting entry in the credit ledger is missing. Usually the shop's credit history has not been fully read in yet, or the customer uses a different email address in the shop than for their credit. Check the customer's balance under Vouchers, then mark the task as done.
Related settings
- Products → All products: voucher classification (multi-purpose or single-purpose) of the voucher products
- Connections → Connect: Shopify connection
Where to find it in the app
Rechnungskit is not a tax advisory or law firm. This article explains general principles and does not replace advice from a tax advisor (Steuerberater, § 5 StBerG) or a lawyer (§ 3 RDG). Rechnungskit is built for businesses based in Germany and prepares documents, tax rates and bookings automatically. How your specific case is treated remains your decision, ideally together with your tax advisor or a lawyer.