Apply an unmatched transfer in the Stripe cash balance

The task "Transfer sits unmatched in the customer's Stripe balance" (on the dashboard: "Transfer not matched (Stripe balance)") concerns Stripe invoices with a payment term. You resolve it in the Stripe Dashboard, not in Rechnungskit.

What happened

On Stripe invoices with a payment term, your customer's virtual Stripe IBAN is printed on the invoice, with the Stripe invoice number as the payment reference. If the customer transfers money there, Stripe normally matches it to the open invoice itself.

If the invoice number is missing from the reference, Stripe tries to match by amount and the customer's open invoices (Stripe: automatic reconciliation of bank transfers). If nothing fits, the money sits as a cash balance with the customer in Stripe. The task names the amount and the customer: "… from … is sitting unmatched in the Stripe balance." There is one task per customer, and further amounts update it.

Why Rechnungskit stops here

The money has arrived but is not matched to an invoice, so the open item stays open. If a cash balance stays unreconciled for 75 days, Stripe automatically tries to send the money back to the customer's bank account (Stripe: unreconciled cash balances).

Rechnungskit does not match the balance to an invoice itself. The matching happens in Stripe, and only you know which invoice is meant.

How to resolve it

1. In the Stripe Dashboard, open the customer named and their cash balance.
2. Apply the balance to the right open invoice.
3. Stripe then reports the payment to Rechnungskit. The open item under Open items is marked as paid automatically.
4. If this happens more often, ask your customers to put only the Stripe invoice number in the payment reference, with nothing added.

Rechnungskit itself has no button of its own for this task. "Open" on the dashboard takes you to Open items. In the "To review" tab the task appears as "Review task".

When the task closes on its own

Rechnungskit queries the balance at Stripe during its regular sync, roughly every four hours. Once the customer has no cash balance left, the task closes automatically.

Related settings

• Connections → Document rules → Stripe invoices with a payment term: the task only appears when this setting is on
• Connections → Connect: Stripe key