Complete missing recipient data
Updated
The task "Recipient data is incomplete" means: payment and order match, but details about the buyer are missing for a regular invoice.
- TriggerName or address missingthe document is held
- You"Request details"email with a link in your name, or automatically via a document rule
- Buyercompletes the address without logging in"Buyer details received on …"
- Right afterDocument is createdthe task closes
What happened
Before every regular invoice, Rechnungskit checks the recipient's name or company name, street, postal code, city and country. The country has to be a two-letter country code.
If the billing address has neither a name nor a company name, Rechnungskit uses the shipping address instead, as a whole. The two are never mixed. If something is still missing after that, the document is held.
The task text names the order:
| Message | Where |
|---|---|
| "Empfängerdaten für Bestellung … sind unvollständig. Name und vollständige Rechnungsanschrift ergänzen." (add the name and full billing address) | order with a payment, shown under Payments |
| "Empfängerdaten für Bestellung … sind unvollständig." | order whose invoice is created without a payment (such as pay by invoice), shown under Orders |
Why Rechnungskit stops here
A regular invoice needs the recipient's name and address (§ 14(4) sentence 1 no. 1 UStG). Rechnungskit doesn't insert placeholders, because an archived document can't be changed any more.
Only where a small-amount invoice is allowed can the document do without a full address: up to €250 gross, and not for distance sales, intra-community supplies or reverse charge (§ 33 UStDV). If you have switched off "Allow small-amount invoices without a recipient address" under Document rules, a small amount needs the full address too.
How to resolve it
- On the dashboard, click "Review data" on the task. If the order has a payment, you land on its row under Payments, otherwise under Orders. The buttons below exist in both places.
- Click "Request details" on the row. The buyer gets an email in your name with a link to complete their billing address without logging in.
- If no email address is known, use "Copy link" and send the link yourself, for example by chat.
- The row shows "Requested on …" and later "Buyer details received on …". "Send again" sends the same link once more.
- Alternatively, add the address yourself in the shop or in the Stripe customer profile. The document is created at the next reconciliation.
If the buyer doesn't reply, nothing happens by itself: the document stays held, the task stays open and appears in the task reminder. Rechnungskit doesn't remind the buyer automatically. In test mode, no emails go out to buyers.
When the task closes on its own
As soon as the buyer has submitted their details or the address in the source is complete, the document is created and the task closes. Rechnungskit doesn't create this task for orders before your document start date.
Related settings
- Connections → Document rules → "Request a missing address from the buyer": switch "Email the buyer link automatically" (once per payment, never in test mode)
- Connections → Document rules → "Small-amount invoice (Sec. 33 UStDV)": switch "Allow small-amount invoices without a recipient address"
- Settings: company name in the legal details; without it, no request goes out in your name
Where to find it in the app
Rechnungskit is not a tax advisory or law firm. This article explains general principles and does not replace advice from a tax advisor (Steuerberater, § 5 StBerG) or a lawyer (§ 3 RDG). Rechnungskit is built for businesses based in Germany and prepares documents, tax rates and bookings automatically. How your specific case is treated remains your decision, ideally together with your tax advisor or a lawyer.