Check a paid order that has not shipped

The task "Not shipped for 14 days" is a reminder. It shows an order for goods whose invoice has been waiting for the shipment for two weeks. The task reminder by email, which is in German, lists it as "Bezahlt, aber nicht versandt" (paid but not shipped).

What happened

For goods, the invoice is only created when the order ships. Payment and order are already matched:

• Under Payments the payment shows as "Matched", and the Invoice column says "After shipping".
• Under Orders the order shows as "Awaiting shipment".

If the order still has not been reported as shipped 14 days after the payment came in, Rechnungskit creates the task: "Order … has not shipped for 14 days. The invoice is waiting for shipment." This applies to any amount. An order with several payments still gets only one task.

Orders and payments from test mode never trigger this task. If a task for a test order is still open, Rechnungskit closes it automatically as ignored.

Why Rechnungskit stops here

For deliveries of goods, the date of supply (Leistungsdatum) is the shipping date, not the payment date. So Rechnungskit writes the invoice only on shipment, with the real shipping date. A guessed date could no longer be corrected once the invoice is archived. So that a document does not wait forever unnoticed, the task appears after 14 days.

How to resolve it

1. On the dashboard, click the "Orders" area on the task. The list opens already filtered to this order.
2. Check in your shop whether the goods were actually sent.
3. If they were shipped but the shipment was not reported, mark the order as shipped or fulfilled in the shop. Orders from the Rechnungskit checkout and manual orders you mark under Orders with "Mark as shipped". The invoice is then created with the shipping date.
4. If the goods are still on their way, you don't need to do anything. Until then the task only records that the document is waiting.
5. If the order will not be delivered, cancel or refund it in the shop or with the payment provider. Then click "Ignore" on the order under Orders and give a reason. Only that closes the task; a cancellation or refund alone does not.

When the task closes on its own

As soon as the shipment is reported and the invoice is created, Rechnungskit closes the task automatically. If you ignore the order, the task closes as well. That is only possible while the order has no document yet.

The menu badge under Payments deliberately does not count this task type, because there is nothing to do until the order ships.

Related settings

• Connections → Document rules → Payment methods: sets for which payment method the document is created on payment received, as pay by invoice or after prepayment
• Settings → Task reminder by email